Overnight data merging onto a central IT system was failing. Running behind schedule, and producing inaccurate and faulty information, this was causing late, missed or incomplete deliveries to distributors.
• Events were streamlined to provide the fastest output rate
• Clear guidelines and error prevention measures were developed
• Embedding controls allowed new performance levels to be maintained
• All time and quality KPIs are now met
• Processing time reduced by 40%
• Quality levels improved by 30%
• We provided clear and visual performance data