Boosting quality levels for a kitchen retailer


The Challenge

Overnight data merging onto a central IT system was failing. Running behind schedule, and producing inaccurate and faulty information, this was causing late, missed or incomplete deliveries to distributors.

The Outcome

• Events were streamlined to provide the fastest output rate


• Clear guidelines and error prevention measures were developed


• Embedding controls allowed new performance levels to be maintained


• All time and quality KPIs are now met


• Processing time reduced by 40%


• Quality levels improved by 30%


• We provided clear and visual performance data

The Solution

We formed a project team to take control and used Lean and Six Sigma techniques to map their system and overall process. Analysing shift teams, process task steps and system activities, we determined risk and failure point to identify the correct controls.