Assessing a company-wide programme for operational excellence


The Challenge

With a vision and strategy to become on 'outperforming' organisation, the company has been significantly investing in, and undertaking an Operational Excellence program across the business. With high expectations for the program to realise extensive benefits, and to build a continuous improvement capability, the company required an independent 3rd party to appraise progress.

The Solution

Working in conjunction with the Head Global Quality Operations, Fluere provided independent input and support throughout the assessment. This entailed key data analysis, structured interviews and workshops through the business units, aligned to transformation critical success factors, and reporting the specific findings.


The Outcome

• The executive management  team acknowledged all the essential findings


• The report has triggered several critical program-wide actions and decisions


• Recommendations have been recognized which will significantly increase the likelihood of success

• Prioritised program risks have been validated, which are now being mitigated