Clear development plans

 enhance effectiveness

 in telecommunications


The Challenge

Telefonica Business Solutions appointed Fluere with the goal of considerably improving their Global Solutions quality improvement capability and maturity. Fluere were required to carry out a detailed review of the current quality improvement approach and effectiveness, and to identify opportunities, together with clear recommendations for significantly enhancing the company-wide quality capabilities.

The Solution

Utilising their 'tried and tested' quality transformation assessment tool, Fluere undertook a detailed fact-finding review, conducted interactive and structured workshops, identified key gaps and produced a comprehensive report that was presented to the CEO.


The Outcome

• Key gaps relating to quality capabilities and approach were determined

• Clear development plans were provided to raise the quality team's effectiveness

• A well-defined quality deployment program was created and agreed

• Quality tools, guidance and support was clearly aligned to the deployment plan


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