The Challenge
Telefonica Business Solutions appointed Fluere with the goal of considerably improving their Global Solutions quality improvement capability and maturity. Fluere were required to carry out a detailed review of the current quality improvement approach and effectiveness, and to identify opportunities, together with clear recommendations for significantly enhancing the company-wide quality capabilities.
The Outcome
• Key gaps relating to quality capabilities and approach were determined
• Clear development plans were provided to raise the quality team's effectiveness
• A well-defined quality deployment program was created and agreed
• Quality tools, guidance and support was clearly aligned to the deployment plan